NTVB Media selects VoicePort's IVR on call center
NTVB Media, a publisher of TV entertainment and listings magazines, has selected VoicePort to provide an IVR solution to improve customer self-service and call center efficiencies, according to a news release from VoicePort.
NTVB Media publishes program guides for 20 million readers every day across the U.S, providing information about TV programs. This information includes what shows are new and what shows are worth watching. NTVB provides this information via its published magazines and corresponding websites.
VoicePort's CircPort automated IVR (interactive voice response) solution is deployed in geo-redundant data centers and uses SIP technology. CircPort will provide callers with advanced self-service options, and when required to talk with an agent, smart dynamic routing that will ensure callers are directed to knowledgeable representatives, according to Rochester, New York-based VoicePort.