Jules Ciotta's new book says horizontal leadership is a win-win

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Today's leader is being challenged more than ever. "Do it because I said so" is not effective, and the importance of treating employees as customers is key to success.

In his new book titled "The Art of Majoring in Minor Things," organizational psychologist Jules Ciotta says effective leaders need to encourage their workers to share their thinking, even to be free to assertively disagree.

He says horizontal communications make it possible for leaders and subordinates to avoid roadblocks in their relationships. Team building is more than a nice phrase; it is essential to make the staff more efficient. It encourages everyone to put aside personal interest for the good of the team. It gives priority to values, integrity and honesty as a way of life in the work environment. It recognizes the importance of making a life to effectively make a living.

Remember, Ciotta says, “we’re not what we think we are, but what we think, we are.”

He says: "Horizontal leadership is a win-win for both sides. Effective leaders need to encourage their workers to share their thinking, even to be free to assertively disagree."

"The Art of Majoring in Minor Things" is available directly from the publisher or may be purchased on amazon.com for $12 and is also available in digital format.

Ciotta has long been associated with SNPA as a course leader, lecturer and consultant with the SNPA staff.

Ciotta

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